Patient participation is the key to improving overall health and to managing increasing health care costs. Our patient engagement services are designed to address barriers to engagement, ensuring active and sustained program participation. Powered by our proprietary population health management software, Healthward, our strategy centers on program and disease education as well as targeted eligibility notification. Through our dedicated outreach team, we proactively connect with patients to sustain active participation.
We utilize a multi-touch, multi-channel approach to employee outreach designed to encourage program participation including:
We have developed proven, customizable protocols that help patients set and achieve their individual goals. As a result, we are highly successful, with engagement rates ranging from 35-40% engagement within one year. For some clients, we have achieved engagement rates of 80% and higher.